Complaints or returning goods

Product photographs are illustrative only and may not always correspond in every detail to the actual products. Given the possibility of individual monitor settings, differences in colour perception by the human eye and similar factors, we cannot guarantee complete agreement between the colours of our products and the colours as seen by users on their monitor screens. In such cases, a complaint is not justified. The Buyer also loses the right to return or make a complaint in cases of unauthorised modification of the product or work carried out on the product by an unauthorised third party.

If you have received a product you did not order or a defective product, please inform us via the email address kontakt@zlatara.net. Return shipping costs are borne by the seller exclusively in the case of poor product quality, whilst in all other cases, return costs are borne by the Buyer. Upon receipt of the goods, SZZTR ANDREJEVIĆ will refund the full amount of money or replace the damaged product.

The deadline for returns is 14 days from the date of receipt at the address Bulevar kralja Aleksandra 130.

The Buyer has the right to return the product in the following cases:

1. delivery of a product that was not ordered
2. delivery of damaged products where the damage occurred due to mishandling during delivery.

Complaints sent via parcel delivery must be properly packed in cardboard packaging. All complaints that are inappropriately packed and show visible mechanical damage incurred during transport will not be accepted and will be returned to the sender.

You can download the Declaration of Conformity here: Declaration of Conformity.

Engraved products and bespoke jewellery made to customer specifications cannot be returned, except under a warranty claim (Consumer Protection Act).