General terms

The content of the website zlatara.net is the property of SZZTR ANDREJEVIĆ, Bulevar kralja Aleksandra 130, 11000 Belgrade. By using the website zlatara.net, users accept the published general terms of business. SZZTR ANDREJEVIĆ and users agree on mutual obligations when purchasing in the online store zlatara.net under these general terms.

The general terms of sale are drawn up in accordance with Serbian law.

SZZTR ANDREJEVIĆ reserves the right to amend the general terms on the website zlatara.net at any time and without prior notice. All changes to the general terms are binding for users.

Protection of user privacy

"On behalf of SZZTR ANDREJEVIĆ, we undertake to protect the privacy of all our customers. We collect only necessary, basic customer/user data and data essential for business operations and informing users in accordance with good business practices and with the aim of providing a high-quality service. We offer customers choices, including the option to decide whether or not they wish to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and accessible only to employees who need it to perform their work. All SZZTR ANDREJEVIĆ employees are responsible for respecting privacy protection principles."

Protection of confidential transaction data

"When entering payment card details, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and PKI system, as currently the most advanced cryptographic technology. Data security during purchase is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the complete payment process takes place on the bank's pages. At no point are payment card details accessible to our system."

Refund of funds

"In the case of returning goods and refunding funds to a customer who has previously paid with a payment card, partially or in full, and regardless of the reason for return, SZZTR ANDREJEVIĆ is obliged to issue the refund exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will, at the seller's request, carry out the refund to the cardholder's account".

Limitation of liability

SZZTR ANDREJEVIĆ assumes no liability for possible consequences arising from the use of the website zlatara.net and its content.
SZZTR ANDREJEVIĆ reserves the right to change the content on the website without prior notice and assumes no liability for possible consequences of such changes. SZZTR ANDREJEVIĆ will strive to display the most accurate and up-to-date information, meaning possible errors on the website zlatara.net regarding prices, delivery times, product descriptions, etc. cannot be ruled out and no liability is assumed for them.

Limited right of use
Visitors to the website zlatara.net use the content exclusively for personal and non-commercial purposes. The content is protected by copyright. Any other type of use, copying, publishing or distribution of the website content or part thereof without the permission of SZZTR ANDREJEVIĆ is prohibited.

User registration

In the online store zlatara.net, you can easily sign up as a registered user. The content of the online store is also available to anonymous unregistered users (guests). During the registration process, a registered user fills in the required details. Each registered user receives their own username and password, which is confidential. The user must be aware that only they, or a person authorised by them, may use their username and password. Each user is personally responsible for the content they enter on the website zlatara.net
The end consumer in the online store zlatara.net is exclusively a registered user or an unregistered user (guest) purchasing products for personal needs.
In the online store zlatara.net, the buyer is strictly a natural person.

Privacy Policy
The information provided by the user via the form on the zlatara.net website or by any other means (via e-mail, telephone, etc.) is confidential and protected in accordance with legal regulations. Personal data will be used only for the purposes for which the user has given consent. The user is also responsible for protecting their personal data by securing their username and password.
Zlatara.net uses SSL (Secure Socket Layer) technology to transmit all personal data, which encrypts all information sent with the order form. Zlatara.net will store users' personal data and prevent any misuse. The user may at any time request access to the personal data processed by the operator, as well as its restriction, deletion, correction or transfer.

Newsletter Subscription
Users can subscribe to the newsletter, which informs them about zlatara.net's new products in the e-shop and stores, marketing activities and other promotions. By subscribing to the newsletter, the user is added to the subscriber list, which also serves as a database for customer benefits occasionally offered by zlatara.net.

Currency Conversion Statement

All payments will be executed in the local currency of the Republic of Serbia, the Serbian Dinar (RSD). For informative displays of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount charged to your payment card will be expressed in your local currency through conversion at the rate used by card organisations, which cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website. Thank you for your understanding.

Company Details

Name: Samostalna zanatska, zlatarska i trgovinska radnja ANDREJEVIĆ
Bulevar kralja Aleksandra 130
SHORTENED NAME: SZZTR ANDREJEVIĆ
VAT ID: 100344932
Registration number: 54615159
Activity code: 36220
Business bank account numbers:
ProCredit Bank: 220-2657-75
Banca Intesa: 160-216246-74
E-mail: kontakt@zlatara.net

You can download the Declaration of Conformity here: Declaration of Conformity.